Terms of Use

These GENERAL TERMS AND CONDITIONS govern the relationship between DI-MA 2024 Ltd. , hereinafter referred to as https://bultee.com, on the one hand, and the Users of websites and services located on the domain https://bultee.com (hereinafter referred to as Users), on the other.
DI-MA 2024 Ltd. is a company registered under the Commercial Code of the Republic of Bulgaria with UIC: 207864871 , with registered office and management address: 2147 Novachene village, 1 HRISTO BOTEV Str.: email address: magazindimaood@gmail.com.

Please read the published General Terms and Conditions in full before using the information and commercial services offered by the site https://bultee.com (hereinafter referred to as the Services). By viewing https://bultee.com/, each User automatically agrees to comply with the conditions described below.
This document contains information about the activities of https://bultee.com and the general terms and conditions for using the services provided by https://bultee.com, governing the relationship between us and each of our users.
Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and https://bultee.com.
SERVICES PROVIDED
Art. 1 The services provided by bultee.com to the User constitute information society services within the meaning of the Electronic Commerce Act.
Art. 2. bultee.com.com is an electronic store, available on the website https://bultee.com/, through which Users have the opportunity to conclude contracts for the purchase and sale of goods offered by bultee.com.com.
(2) The goods offered by bultee.com are fully individualized according to the User's order and are not pre-manufactured.
IDENTIFICATION AND REGISTRATION. PERSONAL DATA
Art. 3 (1) bultee.com identifies the Users of the site by storing log files on the server of https://bultee.com and the User's IP address.
(2) bultee.com has the right to collect and use information about Users after their registration. The information through which the person can be identified may include name, surname, date of birth, gender, address, telephone number, as well as any other information that the person provides voluntarily during registration. The information also includes any other information that the User enters, uses or provides when using the Services provided by
bultee.com.
Art. 4 (1) bultee.com shall exercise due care and be responsible for protecting the information about the User that has become known to him/her upon registration – subject to these General Terms and Conditions, except in cases of force majeure, accidental event or malicious actions of third parties.
(2). In the registration form filled in by the User upon registration, bultee.com indicates the mandatory or voluntary nature of providing the data and the consequences of refusing to provide them. By expressing agreement with these General Terms and Conditions, the User agrees to have his information processed in the manner provided for therein.
(3) The restrictions under paragraph 1 shall not apply in the event that bultee.com is obliged to provide the User's personal information to the relevant competent state authorities in accordance with the applicable legislation.
Art. 5 (1) bultee.com collects and uses the information under Art. 4 for the purposes set forth in these General Terms and Conditions, as well as for offering new goods and/or services to the User (free or paid). The described purposes for which the information is used are not exhaustive and do not create obligations for bultee.com.
(2) By accepting these General Terms and Conditions, the User agrees to the processing of his personal data for the purposes of this contract and direct marketing.
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Art. 6 (1) The user may register by filling out the relevant electronic registration form, available in real time (on-line) on the Internet on the bultee.com website, expressing agreement with these General Terms and Conditions and declaring that he is legally competent.
(2) By pressing the virtual button "Registration", which has the force of written confirmation of the General Terms and Conditions, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he declares that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them. By recording it on a relevant medium on the bultee.com server, through a generally accepted standard for conversion in a technical manner, making its reproduction possible, the electronic statement acquires the quality of an electronic document within the meaning of the cited law. bultee.com may store in log files on its server the IP address of the User, as well as any other information necessary for his identification and reproduction of his electronic statement of acceptance of the General Terms and Conditions in the event of a legal dispute. The text of these General Terms and Conditions is available on the Internet on the bultee.com website in a manner that allows its storage and reproduction.
(3) When filling out the registration application, the User is obliged to provide complete and correct data regarding the identity (for individuals), legal status (for legal entities) and other data required by the electronic form of bultee.com, as well as to update them within 7 (seven) days of their change. The User declares that he agrees to provide the personal data so required, thereby guaranteeing that the data he provides during the registration process are true, complete and accurate and will update them in a timely manner if the latter changes. In case of providing incorrect data, bultee.com has the right to terminate or suspend immediately and without notice the provision of the services, as well as the maintenance of the User's registration.
Art. 7 (1) Upon registration, the User receives a unique username and password to access the services available through the bultee.com website.
(2) The username with which the User registers does not give him any other rights, except the right to use the specific username within the online store of bultee.com.
(3) The registrant, in his capacity as a representative of a legal entity, is obliged to enter his full name and address, or the name of the legal entity he represents. By accepting the General Terms and Conditions, he guarantees and confirms that he has contractual relations with the company-user he has registered. When entering incorrect or misleading information, the party is deprived of the right to access the services on the bultee.com website.
(4) The user is obliged to take all reasonable care and take the necessary measures to protect his password, as well as not to disclose his password to third parties and to immediately notify bultee.com in the event of unauthorized access, as well as in the event of probability and suspicion of such. He bears the responsibility and risk for the protection of his password, as well as for all actions performed by him or a third party using his password.
Art. 8 (1) The User has the right to access online the services provided through the bultee.com website, subject to the terms and conditions and access requirements set by bultee.com. In order to use the services, the User must enter his username and password.
(2) The user has the right to access and correct online his/her personal data provided during registration.

ORDER
Art. 9 (1) Users use the interface of the bultee.com website to conclude purchase and sale contracts for the goods offered by bultee.com in the e-shop.
(2) The contract for the purchase and sale of goods is considered concluded from the moment of confirmation of the order by bultee.com.
(3) In the event of a product being out of stock, bultee.com reserves the right to refuse the order.
Art. 10 (1) To place a successful order, the User goes through the following steps:
Selects product color.
2. Select product size.
3. Adds the item to the cart.
4. Choose a registration method (without registration / with registration on the site).
5. Fill in your details (two names, email, phone number, SPEEDY/ECONT office or address, which SPEEDY/ECONT office).
In the cart you can see the price of the products you have selected, the shipping cost and the final amount you have to pay. Payment is made by cash on delivery (payment to the courier upon delivery) or by card. If you have instructions and comments on the order, you can mark them in the appropriate field.
7. Press the "ORDER" button to finalize the order.
(2) Upon completion of the order, the following message is displayed: "Your order was successfully accepted!".
(3) When placing an order, the User receives confirmation by email that his order has been accepted.
PRICES
Art. 11 (1) The prices of the products offered in the online store are those indicated on the "bultee.com" website at the time of placing an order, except in cases of obvious error.
(2) Product prices include VAT, in cases where its charging is provided for.
Art. 12 "bultee.com" reserves the right to change the prices of the products offered in the online store at any time and without prior notice, and such changes will not affect orders already placed.
Art. 13 (1) “bultee.com” may provide discounts for products offered in the online store, in accordance with Bulgarian law and rules set by “bultee.com”. The rules applicable to such discounts are available at the point where the discount is displayed. Discounts may be provided in various forms (e.g. promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or customer survey).
(2) Different types of discounts cannot be combined when ordering and purchasing the same product.

PAYMENT
Art. 14 When the Consumer returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount received, applied to the product, and only the amount actually paid is subject to refund.
Art. 15 (1) The user may pay the price of the ordered goods using one of the options listed on the website at his/her choice. On https://bultee.com/ payment by cash on delivery and by card is possible.
(2) If the User chooses the option of delivery by courier and payment by cash on delivery, he must pay the price of the ordered items together with the courier delivery price upon receipt of the goods.
Art. 16 If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party.
Art. 17 “https://bultee.com” is not liable if a payment method involving a third party payment service provider is unavailable or otherwise malfunctions for reasons beyond the control of “https://bultee.com”.

DELIVERY
Art. 18 (1) The delivery of the ordered goods is carried out by courier to an office or delivery address specified by the User on the territory of the Republic of Bulgaria. The delivery is at the expense of the User, unless otherwise expressly stated on https://bultee.com.
(2) Before sending the ordered goods, "bultee.com" has the right to contact the User at the telephone number provided by him, in order to clarify details of the order and/or delivery.
(3) "bultee.com" is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or telephone number.
(4) In case the User has ordered goods that he has not picked up or accepted from the courier, he owes compensation to "bultee.com" for the expenses incurred.
     
Art. 19 (1) Deliveries are made 24 to 48 hours after completion of the order or depending on the delivery schedule of the courier bultee.com to the relevant location.
(2). In exceptional circumstances, "bultee.com" reserves the right to extend the delivery period, informing the User thereof in a timely manner.
Article 20 The ordered goods are delivered against signature.
Art. 21 The Consumer is obliged to inspect the goods at the time of delivery and to notify immediately of any discrepancies, shortages and damages. If the Consumer fails to do so, it is assumed that the delivery has been accepted without objections.
Art. 22 (1) When making international deliveries, the rules for delivery and receipt of shipments of the relevant national postal service, as well as the relevant national legislation of the country in which the recipient of the goods is located, shall apply.
(2) All import fees incurred upon importation of the goods are at the expense of the User. The User may not request a refund if he/she refuses to pay the import fees or receive the shipment.
Art. 23 "bultee.com" reserves the right to change the available delivery and payment methods and/or the terms and conditions thereof at any time by publishing the available delivery and payment methods on the website without further notice.

CANCELLATION OF THE CONTRACT AND REPLACEMENT
Art. 24 (1) The Consumer has the right to withdraw from the contract without giving any reason, without owing compensation or penalty within 14 days from the date of receipt of the goods by the Consumer or a third party.
(2) In order to exercise his right under this clause, the User must unequivocally notify "bultee.com" of his decision to withdraw from the contract, individualizing the goods he wishes to return, by providing all data on the order and delivery, including, but not limited to: content and value of the order, data of the person who placed the order, data of the person who accepted the delivery, and date of delivery.
(3) "bultee.com" publishes on its website a form for exercising the right to withdraw from the contract.
(4) To exercise the right of withdrawal, "bultee.com" provides the user with the option of completing and sending electronically via the website the standard withdrawal form or another unambiguous statement. In these cases, "bultee.com" immediately sends the user confirmation of receipt of his withdrawal on a durable medium.
(5) The Consumer is obliged to return the goods at his own expense, together with the receipt, the Receipt for accepted money transfer issued by the courier and the invoice, if any, by handing them over to "bultee.com" or to a person authorized by the latter, within 14 days from the date on which the Consumer exercised his right to withdraw from the contract.
(6) When returning the goods, they must be in their original packaging, without traces of use or damage to the commercial appearance.
(7) "bultee.com" has the right to postpone the refund of payments until the goods are received back or until proof is provided that the goods have been sent back, depending on which of the two events occurred earlier.
(8) In the event that the User fails to fulfill his obligation under paragraph 5, without notifying "bultee.com" of the delay and without providing a valid reason for the same, he shall be deemed to have withdrawn his statement to exercise withdrawal from the contract.
(9) When, in connection with the performance of the contract, "bultee.com" has incurred expenses and the User withdraws from the contract, "bultee.com" has the right to retain the relevant amount for the expenses incurred or to demand their payment.
Art. 25 (1) The consumer does not have the right to withdraw from the contract if the subject of the contract is: goods made to the consumer's individual order.
According to Art. 57, item 3 of the Consumer Protection Act, the Consumer cannot exercise the right of withdrawal (return within 14 days) for the same.
(2) The user is obliged to collect his order within 6 days from the date of the order. If he does not collect it, bultee.com has the right to notify the public through groups for Incorrect users on social networks about the incorrectness of the user in question.

WARRANTIES AND COMPLAINTS
Art. 27 (1) The consumer has the right to a complaint for any non-conformity of the goods with what was agreed/ordered, when after delivery, non-conformities with the sales contract are discovered.
(2) The consumer has no right to a complaint if he has ordered a size that is not suitable for him. For each product there is an attached table with sizes in centimeters.
Art. 28 Any lack of conformity of the consumer goods with the sales contract which becomes apparent within 6 months after the delivery of the goods shall be deemed to have existed at the time of their delivery, unless it is proven that the lack of conformity is due to the nature of the goods or the nature of the lack of conformity.
Art. 29 The consumer may not dispute the conformity of the consumer good with the contract for its sale, when at the conclusion of the contract he knew or could not have been unaware of the non-conformity;

Art. 30 (1) The consumer has the right to file a complaint about the goods, regardless of whether the manufacturer or the trader has provided a commercial guarantee for the goods or service.
(2) When the complaint is satisfied by replacing the product with another one that corresponds to the agreement, "bultee.com" will retain the original warranty conditions for the consumer.
Art. 31 (1) When submitting a complaint about a product, the consumer may claim a refund of the amount paid, replacement of the product with another one that corresponds to the agreed upon or a discount on the price.
(2) The complaint is submitted via the specified email address magazindimaood@gmail.com.
(3). When submitting a complaint, the user indicates the subject of the complaint, his preferred method of satisfying the complaint, respectively the amount of the claimed amount, and the address, telephone number and email address for contact.
(4) When submitting a complaint, the consumer must also attach the documents on which the claim is based, namely:
receipt or invoice;
2. protocols, acts or other documents establishing the non-conformity of the goods or service with the agreement;
3. other documents establishing the claim by reason and amount.
Art. 33 (1) "bultee.com" maintains a register of submitted complaints. The User is sent a document to the email address provided by him, which indicates the complaint number from the register and the type of goods.
(2) When "bultee.com" satisfies the complaint, it issues a certificate to that effect, which is drawn up in two copies, and must provide one copy to the User.
Art. 34 (1) In the event of a justified complaint, "bultee.com" shall bring the goods into compliance with the sales contract within one month from the date of the complaint by the User.
Art. 35 (1) In case of non-conformity of the consumer goods with the sales contract and when the Consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
1. termination of the contract and refund of the amount paid by him;
2. price reduction.
(2) The consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer submitting the complaint.
(3) The trader is obliged to satisfy a request for termination of the contract and to refund the amount paid by the consumer, when, after having satisfied three complaints of the consumer by carrying out repairs of the same goods, within the warranty period, there is a further occurrence of non-compliance of the goods with the sales contract.
(4) The consumer may not claim termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.
UNILATERAL TERMINATION
Art. 36 "bultee.com" has the right, at its own discretion, without prior notice, to unilaterally terminate the contract in case it establishes that the services provided are used in violation of these general terms and conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.
INTELLECTUAL PROPERTY
Art. 37 (1) The intellectual property rights on all materials and resources located on the "bultee.com" website (including the available databases) are subject to protection under the Copyright and Related Rights Act, belong to "bultee.com" or to the respective designated person who has transferred the right to use bultee.com and may not be used in violation of the applicable legislation.
(2) In case of copying or reproduction of information outside the permissible limits, as well as in case of any other violation of intellectual property rights on the resources of "bultee.com", "bultee.com" has the right to claim compensation for the direct and indirect damages suffered in full.
(3 Except in cases where it is expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the "bultee.com" website.
Art. 38 (1) "bultee.com" undertakes to exercise due care to ensure that the User has normal access to the services provided.
(2) "bultee.com" reserves the right to terminate access to the services provided. "bultee.com" has the right, but not the obligation, at its discretion to delete information resources and materials published on its site.
TERMINATION AND TERMINATION OF THE CONTRACT
Art. 39 (1) Except in the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated upon cessation of the activities of "bultee.com" or termination of the maintenance of its website.
Article 40 Outside the cases specified above, either party may terminate this contract by giving one week's notice to the other party in the event of non-fulfillment of the obligations under the contract.
Art. 41 The written form of the contract is deemed to be complied with by sending an e-mail message, pressing an electronic button on a page with content that is filled in or selected by the User, or marking a field (check box) on the website, etc. similar, as long as the statement is technically recorded in a way that allows it to be reproduced.


Standard form for exercising the right of withdrawal from the contract:
(fill in and send this form only if you wish to withdraw from the contract)
To ……………………………………………………………………………………………………………………………
I hereby give notice that I/we withdraw from the contract concluded by me/us for the purchase of the following goods/for the provision of the following service:
…………
Ordered on…………………………………………………received on………………………………………………………………………………………………
User name/s – …………………………………………………………………………………………………………
Address of the user/s – …………………………………………………………………………………………………

Signature of the user(s): ……………………………………………….
(only if this form is on paper)
Date: …………………………………………

Standard form for exercising the right of complaint:
To ……………………………………………………………………………………………………………………………
I hereby notify that I have discovered a discrepancy between the goods/services and what was agreed.
Subject of the complaint:
…………
Ordered on…………………………………………………..received on………………………………………………………………………………………………
Refund of the amount paid
Replacing the product with another one that corresponds to the agreed upon
Discount from the price
Free repair in accordance with Articles 113 and 114 of the Consumer Protection Act
(circle the desired option)
Preferred method of satisfaction for services:
Performance of the service in accordance with the contract
Discount from the price
Refund of the amount paid
(circle the desired option)
I am attaching the following documents:
receipt or invoice;
protocols, acts or other documents establishing the non-compliance of the goods or services with the agreement;
other documents establishing the claim by reason and amount.
(circle the desired option)
Amount of the claimed amount: …………………………………..
User name/s – …………………………………………………………………………………………………………………
Address of the user/s – …………………………………………………………………………………………………………………
User's signature: ……………………………………………….
(only if this form is on paper)
Date: …………………………………………