These GENERAL TERMS AND CONDITIONS regulate the relationship between DI-MA 2024 OOD, hereinafter referred to as https://bultee.com, on the one hand, and the Users of the web pages and services located on the domain https://bultee.com (hereinafter referred to as the “Users”), on the other hand.

DI-MA 2024 OOD is a company registered under the Commercial Act of the Republic of Bulgaria with UIC: 207864871, with registered office and management address: Novachene 2147, 1 HRISTO BOTEV St., email address: info@bultee.com.

Please read the published General Terms and Conditions in full before using the information and commercial services offered by the website https://bultee.com (hereinafter referred to for short as the “Services”). By viewing https://bultee.com/, each User automatically undertakes to comply with the terms and conditions described below.

This document contains information about the activities of https://bultee.com and the general terms and conditions for using the services provided by https://bultee.com, regulating the relationship between us and each of our users.

Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and https://bultee.com.

SERVICES PROVIDED

Art. 1 The services provided by bultee.com to the User constitute information society services within the meaning of the Electronic Commerce Act.

Art. 2. Bultee.com is an online store accessible at https://bultee.com/, through which Users have the opportunity to conclude contracts for the purchase and sale of goods offered by bultee.

(2) The goods offered by bultee.com are fully customized according to the User's order and are not manufactured in advance.

IDENTIFICATION AND REGISTRATION. PERSONAL DATA

Art. 3 (1) bultee.com identifies Users of the website by storing log files on the server of https://bultee.com/ and the User's IP address.

(2) bultee.com has the right to collect and use information about Users following their registration. Information by which a person may be identified may include first name, surname, date of birth, gender, address, telephone number, as well as any other information that the person voluntarily provides upon registration. The information also includes any other information that the User enters, uses or provides when using the Services provided by bultee.com.

Art. 4 (1) bultee.com exercises due care and is responsible for protecting the User's information that has become known to it in connection with registration, which is the subject of these General Terms and Conditions, except in cases of force majeure, accidental events or malicious actions by third parties.

(2) In the registration form completed by the User upon registration, bultee.com indicates the mandatory or voluntary nature of the provision of data and the consequences of refusing to provide it. By expressing agreement with these General Terms and Conditions, the User agrees that their information may be processed in accordance with the procedure provided herein.

(3) The restrictions under paragraph 1 shall not apply where bultee.com is obliged to provide the User's personal information to the relevant competent state authorities in accordance with applicable legislation.

Art. 5 (1) bultee.com collects and uses the information under Art. 4 for the purposes provided for in these General Terms and Conditions, as well as for offering new goods and/or services to the User (free of charge or paid). The purposes described for which the information is used are not exhaustive and do not create obligations for bultee.com.

(2) By accepting these General Terms and Conditions, the User agrees to the processing of their personal data for the purposes of this contract and direct marketing.

Art. 6 (1) The User may register by completing the relevant electronic registration form available in real time (online) on the Internet at bultee.com, expressing agreement with these General Terms and Conditions and declaring that they have legal capacity.

(2) By pressing the virtual “Registration” button, which has the effect of written confirmation of the General Terms and Conditions, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that they are familiar with these General Terms and Conditions, accept them and undertake to comply with them. By recording it on the relevant medium on the bultee.com server, using a generally accepted technical conversion standard that enables its reproduction, the electronic statement acquires the status of an electronic document within the meaning of the cited law. bultee.com may store in the log files of its server the User's IP address, as well as any other information necessary to identify the User and reproduce their electronic statement accepting the General Terms and Conditions in the event of a legal dispute. The text of these General Terms and Conditions is available on the Internet at bultee.com in a manner that allows it to be stored and reproduced.

(3) When completing the registration application, the User is obliged to provide complete and accurate information regarding identity (for natural persons), legal status (for legal entities), and the other information required by the bultee.com electronic form, and to update such information within 7 (seven) days of any change. The User declares that they agree to provide the personal data required in this manner and guarantees that the information provided during registration is true, complete and accurate and that, in the event of changes, it will be updated in a timely manner. In the event that false information is provided, bultee.com has the right to immediately terminate or suspend, without prior notice, the provision of services and maintenance of the User's registration.

Art. 7 (1) Upon registration, the User receives a unique username and password for access to the services available through the bultee.com website.

(2) The username with which the User registers does not grant any rights other than the right to use that specific username within the bultee.com online store.

(3) A person registering as a representative of a legal entity is obliged to enter their full name and address, respectively the name of the legal entity they represent. By accepting the General Terms and Conditions, they guarantee and confirm that they have contractual relations with the registered user company. If incorrect or misleading information is entered, the party shall lose the right to access the services of the bultee.com website.

(4) The User is obliged to exercise all due care and take all reasonably necessary measures to protect their password, not to disclose the password to third parties, and to immediately notify bultee.com in the event of unauthorized access, as well as where there is a likelihood or suspicion of such access. The User bears the responsibility and risk for safeguarding their password, as well as for all actions performed by them or by a third party using the password.

Art. 8 (1) The User has the right to online access to the services provided through the bultee.com website, subject to the access terms and requirements determined by bultee.com. In order to use the services, the User must enter their username and password.

(2) The User has the right to online access to and correction of the personal data provided upon registration.

ORDER

Art. 9 (1) Users use the interface of the bultee.com website to conclude contracts for the purchase and sale of goods offered by bultee.com in the online store.

(2) The contract for the purchase and sale of goods shall be considered concluded from the moment the order is confirmed by bultee.com.

(3) If a particular product is unavailable, bultee.com reserves the right to refuse the order.

Art. 10 (1) To successfully place an order, the User goes through the following steps:

1. Selects the product color.

2. Selects the product size.

3. Adds the goods to the cart.

4. Selects the registration method (without registration / with registration on the website).

5. Enters their details (two names, email, telephone number, delivery to a SPEEDY/ECONT office or address, and which SPEEDY/ECONT office).

In the cart, you can see the price of the products you have selected, the delivery price and the final amount you must pay. Payment is made by cash on delivery (payment to the courier upon delivery) or by card. If you have instructions and comments regarding the order, you can enter them in the relevant field.

1. Press the “ORDER” button to finalize the order.

(2) Upon completion of the order, the following message is displayed: “Your order has been successfully accepted!”

(3) When placing an order, the User receives an email confirmation that the order has been accepted.

PRICES

Art. 11 (1) The prices of the products offered in the online store are those indicated on the “bultee.com” website at the time the order is placed, except in cases of obvious error.

(2) Product prices include VAT in cases where VAT is required to be charged.

Art. 12 “bultee.com” reserves the right to change the prices of products offered in the online store at any time and without prior notice, provided that such changes shall not affect orders already placed.

Art. 13 (1) “bultee.com” may provide discounts on products offered in the online store in accordance with Bulgarian legislation and rules determined by “bultee.com”. The rules applicable to such discounts are available where the discount is displayed. Discounts may be provided in various forms (e.g. promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or customer survey).

(2) Different types of discounts cannot be combined when ordering and purchasing the same product.

PAYMENT

Art. 14 When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund shall be reduced by the amount of the discount received and applied to the product, and only the amount actually paid shall be refundable.

Art. 15 (1) The User may pay the price of the ordered goods using, at their choice, one of the options listed on the website. At http://bultee.com/, payment by cash on delivery and by card is possible.

(2) If the User chooses courier delivery and payment by cash on delivery, they must pay the price of the ordered items together with the courier delivery charge upon receipt of the goods.

Art. 16 If the User chooses a payment method involving a third-party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party.

Art. 17 “https://bultee.com” shall not be responsible if a payment method involving a third-party payment service provider is unavailable or otherwise does not function for reasons that cannot be attributed to “https://bultee.com”.

DELIVERY

Art. 18 (1) Delivery of the ordered goods shall be carried out by courier to an office or delivery address specified by the User within the territory of the Republic of Bulgaria. Delivery shall be at the User's expense unless otherwise expressly stated on https://bultee.com.

(2) Before dispatching the ordered goods, “bultee.com” has the right to contact the User at the telephone number provided by them in order to clarify details regarding the order and/or delivery.

(3) “bultee.com” shall not be responsible for failure to fulfil an order in cases where the User has provided false, incomplete and/or inaccurate personal information, including where an incomplete, inaccurate or fictitious address or telephone number has been provided.

(4) In the event that the User has ordered goods which they have not collected or accepted from the courier, they owe compensation to “bultee.com” for the expenses incurred.

Art. 19 (1) Deliveries shall be made within 24 to 48 hours after completion of the order or depending on the delivery schedule of the bultee.com courier to the respective locality.

(2) In extraordinary circumstances, “bultee.com” reserves the right to extend the delivery period, while promptly informing the User thereof.

Art. 20 The ordered goods shall be delivered against signature.

Art. 21 The User is obliged to inspect the goods at the time of delivery and immediately notify of any identified discrepancies, shortages or damage. If the User fails to do so, the delivery shall be deemed accepted without objections.

Art. 22 (1) In the case of international deliveries, the rules for delivery and receipt of shipments of the relevant national postal service, as well as the relevant national legislation of the country in which the recipient of the goods is located, shall apply.

(2) All import charges upon importation of the goods shall be borne by the User. The User may not request a refund if they have refused to pay the import charges or receive the shipment.

Art. 23 “bultee.com” reserves the right to change the available delivery and payment methods and/or their terms at any time by publishing the available delivery and payment methods on the website without further notice.

WITHDRAWAL FROM THE CONTRACT AND REPLACEMENT

Art. 24 (1) The User has the right to withdraw from the contract without stating a reason and without owing compensation or a penalty within 14 days from the date on which the goods are received by the User or by a third party.

(2) In order to exercise their right under this clause, the User must unequivocally notify “bultee.com” of their decision to withdraw from the contract, identifying the goods they wish to return by providing all details of the completed order and delivery, including but not limited to: the contents and value of the order, details of the person who placed the order, details of the person who accepted the delivery, and the date of delivery.

(3) “bultee.com” publishes on its website a form for exercising the right of withdrawal from the contract.

(4) For exercising the right of withdrawal, “bultee.com” provides the User with the option to complete and submit electronically through the website the standard withdrawal form or another unequivocal statement. In such cases, “bultee.com” shall immediately send the User confirmation of receipt of the withdrawal on a durable medium.

(5) The User is obliged to return the goods at their own expense, necessarily together with the cash receipt, the receipt for an accepted money transfer issued by the courier, and the invoice, if any, by delivering them to “bultee.com” or to a person authorized by the latter, within 14 days from the date on which the User exercised their right of withdrawal from the contract.

(6) Upon return, the goods must be in their original packaging, without signs of use or deterioration of their commercial appearance.

(7) “bultee.com” has the right to postpone reimbursement until the goods have been received back or until proof has been provided that the goods have been sent back, whichever occurs first.

(8) In the event that the User fails to fulfil their obligation under paragraph 5 without notifying “bultee.com” of the delay and without providing a valid reason for it, the User shall be deemed to have withdrawn their statement exercising the right of withdrawal from the contract.

(9) Where, in connection with performance of the contract, “bultee.com” has incurred expenses and the User withdraws from the contract, “bultee.com” has the right to retain the corresponding amount for the expenses incurred or to require their payment.

Art. 25 (1) The User does not have the right to withdraw from the contract where its subject matter consists of goods manufactured according to the User's individual order.

Pursuant to Art. 57, item 3 of the Consumer Protection Act, the User may not exercise the right of withdrawal for such goods (return within 14 days).

(2) The User is obliged to collect their order within 6 days from the date of the order. If they do not collect it, bultee.com has the right to inform the public through groups for Incorrect Users on social networks about the incorrect conduct of the respective User.

WARRANTIES AND COMPLAINTS

Art. 27 (1) The User has the right to submit a complaint regarding any non-conformity of the goods with what was agreed/ordered when, after delivery, non-conformities with the sales contract are discovered.

(2) The User does not have the right to submit a complaint if they ordered a size that is not suitable for them. A size chart in centimeters is provided for each product.

Art. 28 Any non-conformity of consumer goods with the sales contract that becomes apparent within 6 months after delivery of the goods shall be presumed to have existed at the time of delivery unless it is proven that the lack of conformity is due to the nature of the goods or the nature of the non-conformity.

Art. 29 The User may not dispute the conformity of consumer goods with the sales contract where, at the time of conclusion of the contract, they knew or could not have been unaware of the non-conformity.

Art. 30 (1) The User has the right to submit a complaint regarding the goods regardless of whether the manufacturer or trader has provided a commercial warranty for the goods or service.

(2) Where the complaint is satisfied by replacing the goods with other goods conforming to what was agreed, “bultee.com” shall preserve the original warranty conditions for the User.

Art. 31 (1) When submitting a complaint regarding goods, the User may request a refund of the amount paid, replacement of the goods with other goods conforming to what was agreed, or a reduction in the price.

(2) The complaint shall be submitted via the specified email address: info@bultee.com.

(3) When submitting a complaint, the User shall specify the subject of the complaint, their preferred method of satisfying the complaint, respectively the amount claimed, and an address, telephone number and email for contact.

(4) When submitting a complaint, the User must also attach the documents on which the claim is based, namely:

1. cash receipt or invoice;

2. reports, records or other documents establishing the non-conformity of the goods or service with what was agreed;

3. other documents establishing the grounds and amount of the claim.

Art. 33 (1) “bultee.com” maintains a register of submitted complaints. A document is sent to the User at the email address provided, specifying the complaint number from the register and the type of goods.

(2) When “bultee.com” satisfies the complaint, it issues a document to that effect, prepared in two copies, and mandatorily provides one copy to the User.

Art. 34 (1) In the case of a justified complaint, “bultee.com” shall bring the goods into conformity with the sales contract within one month from the submission of the complaint by the User.

Art. 35 (1) In the event of non-conformity of consumer goods with the sales contract and where the User is not satisfied with the resolution of the complaint, they have the right to choose between one of the following options:

1. termination of the contract and reimbursement of the amount paid;

2. reduction of the price.

(2) The User may not claim reimbursement of the amount paid or a reduction in the price of the goods where the trader agrees to replace the consumer goods with new goods or repair the goods within one month from the submission of the complaint by the User.

(3) The trader is obliged to satisfy a request for termination of the contract and refund the amount paid by the User where, after having satisfied three complaints by the User through repair of the same goods within the warranty period, a subsequent non-conformity of the goods with the sales contract occurs.

(4) The User may not request termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.

UNILATERAL TERMINATION

Art. 36 “bultee.com” has the right, at its discretion and without prior notice, to unilaterally terminate the contract if it establishes that the services provided are being used in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.

INTELLECTUAL PROPERTY

Art. 37 (1) The intellectual property rights over all materials and resources located on the “bultee.com” website (including the available databases) are protected under the Copyright and Related Rights Act, belong to “bultee.com” or to the appropriately indicated person who has granted bultee.com the right of use, and may not be used in violation of applicable legislation.

(2) In the event of copying or reproduction of information beyond what is permitted, as well as any other infringement of intellectual property rights over the resources of “bultee.com”, “bultee.com” has the right to claim compensation for all direct and indirect damages suffered in full.

(3) Except where expressly agreed otherwise, the User may not reproduce, modify, delete, publish, distribute or otherwise disclose the information resources published on the “bultee.com” website.

Art. 38 (1) “bultee.com” undertakes to exercise due care to ensure that the User has normal access to the services provided.

(2) “bultee.com” reserves the right to suspend access to the services provided. “bultee.com” has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.

TERMINATION AND CANCELLATION OF THE CONTRACT

Art. 39 (1) In addition to the cases provided for in these General Terms and Conditions, the contract between the parties shall also terminate upon cessation of the activities of “bultee.com” or discontinuation of maintenance of its website.

Art. 40 Apart from the cases specified above, either party may terminate this contract by giving one week's notice to the other party in the event of non-performance of obligations under the contract.

Art. 41 The written form of the contract shall be deemed complied with by sending an email message, pressing an electronic button on a page containing content completed or selected by the User, ticking a checkbox on the website, etc., provided that the statement is technically recorded in a manner that allows it to be reproduced.

STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

(Complete and send this form only if you wish to withdraw from the contract.)

To: ..............................................................................................................

I/We hereby give notice that I/we withdraw from the contract concluded by me/us for the purchase of the following goods / provision of the following service:

..............................................................................................................

Ordered on: ........................................ Received on: ........................................

Name of consumer(s): ...................................................................................

Address of consumer(s): ...............................................................................

Signature of consumer(s): .............................................................................

(only if this form is submitted on paper)

Date: ........................................

STANDARD FORM FOR EXERCISING THE RIGHT TO SUBMIT A COMPLAINT

To: ..............................................................................................................

I/We hereby give notice that I/we have discovered a non-conformity of the goods/service with what was agreed.

Subject of the complaint:

..............................................................................................................

Ordered on: ........................................ Received on: ........................................

Refund of the amount paid

Replacement of the goods with other goods conforming to what was agreed

Price reduction

Free repair pursuant to Articles 113 and 114 of the Consumer Protection Act

(circle the desired option)

Preferred method of satisfaction for services:

Performance of the service in conformity with the contract

Price reduction

Refund of the amount paid

(circle the desired option)

I attach the following documents:

1. cash receipt or invoice;

2. reports, records or other documents establishing the non-conformity of the goods or service with what was agreed;

3. other documents establishing the grounds and amount of the claim.

(circle the desired option)

Amount claimed: ....................................................

Name of consumer(s): .............................................................................

Address of consumer(s): ..........................................................................

Signature of consumer: ............................................................................

(only if this form is submitted on paper)

Date: ........................................